If you are experiencing frequent buffering or login issues, please follow a few of these steps as they are the most common fixes:
UNABLE TO LOG IN
- Ensure that your account is active and not expired
- Make sure the username / password is typed correct (It is caps sensitive)
- Make sure you are connected to the internet
- Frequent failed attempts will force the IP address to be blocked.
- If you are still unable to log in, please contact us
CHANNEL PLAYBACK ERROR (UNDER MAINTAINANCE)
- Ensure that you account is active and not expired
- If the issue is on a 24/7, International, or Regional Local channel, please be patient as these only have one source
- If an issue occurs on a PPV or Sporting Event, please note the time the event is taking place, as the stream will begin only once the event starts taking place
- If the Error is occurring on any other channel, please contact us with the channel, issue you are experiencing, and your username
FREQUENT BUFFERING
- Rest Router
- Test Internet Speed (Search "Speed Test" and download "Analiti" to run the test. If you're getting under 30, you may need to upgrade)
- Disconnect device from the TV for 5 minutes and reconnect
- Use "ES File Manager" and click on the broom to clear cache
- Delete all apps not being used
- If a previous Kodi build was installed, you may need to factory reset the device
- Uninstall the app and reinstall
- If buffering still occurs, please contact us